🚨 HCL Tech Recruitment Drive 2025: Hiring Service Desk Analyst | Chennai Job Openings – Apply Now!

Looking to kickstart your career in IT support? Here’s a golden opportunity! HCL Technologies is actively hiring for the role of Service Desk Analyst at its Chennai location. Whether you're a fresher or a professional with prior experience, this is your chance to work with one of India’s leading IT services companies and gain hands-on experience in technical support.

If you're passionate about solving problems, love technology, and have excellent communication skills, read on!

🏢 Company Overview

Company Name: HCL Technologies
Job Role: Service Desk Analyst
Job Location: Chennai
Job Type: Full-Time
Work Type: Onsite
Requisition ID: 4260082405
Salary: As per company norms
Education: HS Diploma / Graduate / Postgraduate

🧾 Job Summary

As a Service Desk Analyst at HCL, you will serve as the first point of contact for technical support queries. Your main responsibility will be to troubleshoot and resolve IT issues, ranging from software and hardware problems to user access and network issues. You will play a key role in ensuring smooth day-to-day operations of IT systems and delivering high-quality customer support.

🎯 Key Responsibilities

🖥️ Technical Support:

1. Provide first-level technical support on hardware, software, and network-related issues.

2. Address user queries via phone, email, or ticketing systems.

3. Troubleshoot desktops, laptops, printers, and user access issues (e.g., password resets).

📟 Incident Management:

1. Log and prioritize incidents and service requests.

2. Escalate unresolved issues to the appropriate second-line support team.

3. Monitor open tickets and update users on the resolution status.

⚙️ Software & Hardware Installation:

1. Install and configure software, applications, and hardware.

2. Help with onboarding by setting up new users’ workstations and accounts.

🗃️ Documentation & Knowledge Base:

1. Create detailed documentation of issues, resolutions, and common troubleshooting steps.

2. Provide self-help resources like FAQs for end-users.

🙋 Customer Service:

1. Deliver excellent support with a professional and courteous attitude.

2. Ensure resolution of issues within Service Level Agreements (SLAs).

🔧 System Maintenance:

1. Support routine system monitoring, patching, and updates.

2. Assist IT teams with preventive maintenance tasks.

✅ Required Skills & Qualifications

🎓 Educational Background:

1. High School Diploma / Associate’s Degree / Graduation in any stream.

2. Relevant certifications like CompTIA A+, ITIL Foundation, or similar preferred.

💻 Technical Skills:

1. Working knowledge of Windows, macOS, Linux.

2. Familiarity with DNS, TCP/IP, VPN, and other networking fundamentals.

3. Experience with Active Directory, email tools, and remote desktop applications.

4. Knowledge of ITSM tools like ServiceNow or Jira.

🧠 Soft Skills:

1. Strong analytical, troubleshooting, and problem-solving abilities.

2. Excellent communication and teamwork skills.

3. Good time management and the ability to multitask.

4. Detail-oriented with accurate record-keeping habits.

🚀 Why You Should Apply

Joining HCL as a Service Desk Analyst is a great opportunity to:

1. Build your IT support career in a global organization.

2. Get trained in industry-leading technologies and support tools.

3. Work in a collaborative and professional environment.

4. Gain exposure to international clients and enterprise-level IT operations.

📩 How to Apply?

Ready to start your journey with HCL Tech?

👉 Apply Here 

⚠️ Disclaimer:

This job post is for informational purposes only. All recruitment details are sourced from the company’s official channels. We do not charge any fees for job alerts and do not guarantee placement. Candidates are advised to apply through official links only and avoid any third-party payment requests.